Frequently Asked Questions
Booking and Travel Information
What should I do on the day of travel?
Answer : On the day of travel, please visit the ticket counter at least 30 minutes before departure to receive your boarding ticket. Simply provide your booking reference code to the staff.
What should I do if I miss my bus?
Answer : If you miss the bus, the ticket will be considered forfeited. We recommend arriving at the ticket counter at least 30 minutes before departure time.
Can I bring pets on the bus?
Answer : Pets of all kinds are not allowed on the bus or during the journey.
Can I send parcels or luggage?
Answer : Yes, parcels and luggage can be sent by contacting the staff at the ticket counter or the parcel service point of the bus operator.
Can I use the State Welfare Card when booking tickets online?
Answer : The State Welfare Card cannot be used for online bookings. To use this benefit, tickets must be purchased directly at the ticket counter.
How can I check intermediate boarding times for Transport Co., Ltd. (BorKorSor)?
Answer : For more information, please contact the Call Center at 1490 or add Line ID: @TCL99.
Can I travel using an E-Ticket?
Answer : Yes, you can travel using an E-Ticket if the bus operator supports it. You can check this on the Manage Booking page under the Ticket menu. If supported, the E-Ticket option will be displayed.
Payment and Refund
How do I make a payment at Counter Service (7-Eleven)?
Answer : Please inform the cashier that you would like to make a payment for Thairoute.com and provide your 10-digit payment reference number starting with 17.
When will I receive my refund after cancelling a ticket?
Answer : Refunds will be credited to your bank account within 3 business days. For credit or debit card payments, refunds may take up to 2 weeks, excluding weekends and public holidays.
Other Information
How can I find the phone number of a ticket counter?
Answer : You can find ticket counter phone numbers in the Ticket Counter section on the website.
How can I reschedule or request a ticket refund?
Answer : You can contact the Call Center at 083 146 1469 (Available 07:00 - 20:00) or 02 269 6999 (Available 24 hours), or visit the Manage Booking page to review the conditions and submit a reschedule or refund request.
What should I do if I forget my booking details?
Answer : Please contact Bus And Van customer support to retrieve your booking information.